How we help FAQ For New Families Is it okay for just one of the parents/carers to get in touch or do you need to hear from both of us ? We are really happy to speak with and meet both parents/carers. However in many cases we tend to hear from the mother first all. Often it can be the mum if they have become either the primary carer and they may want to bring a friend, their own mum or sister for support when coming in to meet us for the first time. They are very welcome to come along too.