At Cherry Trees, every child matters, and every gift you give helps create moments of joy and respite for families who need it most. That's why we make this heartfelt promise: 

We will always put families first

Your kindness helps children with complex disabilities feel safe, happy, and cared for. We will never take that trust for granted.

We will be honest and open

You deserve to know how your generosity changes lives. We'll share real stories and clear information about where your support goes.

We will protect what matters to you

Your personal details are handled with the utmost care and confidentiality. We'll keep them safe and never sell them - because your trust is as important as your gift.

We will listen to you

If you have questions, ideas, or concerns, we're here. Your voice helps us do better every day.

We will uphold the highest standards

We follow the Fundraising Regulator's Code of Fundraising Practice because you deserve fundraising that is fair, respectful, ethical, and kind.

How your support makes a difference

Thanks to your generosity, Cherry Trees was able to deliver the following in 2024/25:

• 68 children supported
• 2,130 visits and sleepovers
• 52,843 hours of total care provided

Your involvement directly enables us to deliver these vital services. We are deeply grateful for your trust and partnership in making a meaningful impact.

Feedback and complaints

If you have any concerns about our fundraising practices or how your donation is used, please contact us:

• Email: [email protected]
• Phone: 01483 222507

Complaints will be directed to our Head of Fundraising and Communications, who will formally document and investigate your concern. We aim to acknowledge all complaints promptly and provide a full response within 30 days. If your complaint is submitted in writing, we may contact you for further details to ensure a thorough investigation. If you are not satisfied with our response, you may seek further advice from the Fundraising Regulator for independent advice and resolution.

Thank you for your ongoing support.